Refund policy
Refund & Return Policy
At Alpha Mobiles Store, we prioritize your satisfaction and want to make returns and exchanges as easy as possible! Here’s everything you need to know:
Returns & Exchanges
We’re happy to assist with returns and exchanges on all orders. If you wish to return an item, simply get in touch with us and provide a video of the defective or damaged product. Once we’ve verified the issue, we’ll send you a return authorization.
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Timeline: Returns and exchanges must be requested within 5 DAYS of delivery.
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Condition: Items must be new, unused, and in their original packaging.
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How to exchange: Place a new order for the item you’d like to receive. We’ll handle the return authorization for your previous order once we have the details.
Please note: Returns are only accepted for products purchased directly from our website.
Refunds
Once your returned item is received and processed, please allow 3-5 business days for your refund to appear on your statement. If this time has passed and you haven’t received your refund, feel free to reach out to us at alphagroupuae@outlook.com.
Invalid Reasons for Return
We cannot honor returns or exchanges for the following reasons:
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Buyer remorse: We cannot accept returns if you simply change your mind. Please ensure you’re happy with your purchase before submitting your order, as all purchases are part of a legally binding agreement.
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Failure to review: Make sure you’re confident in your decision to buy. Once your order is submitted, it’s a final commitment.
Order Cancellations
If you need to cancel your order, reach out to us at alphagroupuae@outlook.com. However, if your order has already shipped, we’re unable to stop the package.
At Alpha Mobiles Store, we strive to offer exceptional products and great value to our customers. If you have any questions or concerns, we’re here to help!